Last Updated: July 4, 2022
Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.
Most of our items are eligible for our 30-day refund policy. Please note that there is no reimbursement for return shipping. Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and the item is faulty or damaged, you can return the product for a refund. Unfortunately, if it has been 30 days since the purchase, we cannot offer you a refund.
Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept refunds if you change your mind.
Several types of goods are exempt from being returned. Gift cards, Downloadable software products may at our discretion be eligible for a return.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use.
- CD or DVD that has been opened.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
100% Money-Back Guarantee
We try and find the best products and services for our customers, so that’s why we offer a 30-day money-back guarantee! If you are not satisfied with an item you have purchased from our website, you can return the item(s) within 30 days of the purchase date in order to qualify for a refund of the purchase price of the product(s) returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your Return is accepted by us and you are approved, then your refund will be processed and provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular-priced items may be refunded. Any sale items will be considered for a refund on a case-by-case basis at our discretion.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Nampa, ID 83687
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange or to impose different or additional conditions.
If you have any questions about this Policy, please contact us by sending an email to [email protected] with the subject line “Refund Policy”.